Missed Appointment Policy 

Graystone Eye is committed to accommodating our patients, within reasonable limits, by providing appointment times that can meet individual needs and schedules.  Our appointments are limited, as our physician’s schedules are arranged to provide maximum availability for the best possible care to our patients.

We ask that you make every attempt to keep your scheduled appointment. We do understand that conflicts do arise, at which we ask that you contact our office to cancel and/or reschedule your appointment within 24 hours of your appointment.  Doing so will allow our team to provide this appointment time to another patient in need of care by our physicians. 

If you are unable to make your appointment and do not cancel or reschedule prior to the appointment date and time; this missed appointment will be documented in your chart and tracked throughout the year.  A $35.00 rescheduling fee will be added to your account upon rescheduling. This fee will be due at check in of your next appointment.

Below is our missed appointment policy: 

• 1st   Missed Appointment:  Review of Missed Appointment Policy
• 2nd  Missed Appointment: Final review of Missed Appointment Policy
• 3rd   Missed Appointment:  Dismissal from practice

We understand that unavoidable circumstances may occasionally arise. We urge you to contact our office as soon as safely possible to discuss your individual situation with our team.