Policies

Payments and Insurance Policies

Payment for services is due upon the completion of your visit. Patients must provide their co-payment, co-insurance and deductible payment at the time of their visit. We accept cash, check, Visa, Mastercard, American Express and Discover.

Graystone Eye accepts most insurances, including managed care plans, Medicare and Medicaid. To avoid treatment delays, or potential billing errors, it is very important to:

Bring along your most recent health insurance card(s), including Medicaid, Medicare or Medicare supplement cards, as appropriate. Without these, additional time may be required to register.

Contact your primary care physician to obtain a specialist referral authorization, if required by your managed care plan.

Graystone will make every effort to work with those having financial difficulty. For further information, contact our insurance specialists at (828) 322-2050 or toll-free (888) 626-2020.

Optical Center Policies

Contact Lens Policy
To ensure optimal vision and eye health, the physicians at Graystone strongly recommend that all contact lens users receive a comprehensive examination on an annual basis. Yearly exams support state regulations and American Academy of Ophthalmology guidelines. Contact lenses cannot be replaced without a current examination (one year or less). Contact lens orders must be paid in full at the time of purchase. Graystone Ophthalmology Associates will not be responsible for contact lenses obtained from another source.

Contact Lens Service Fee
A separate eye examination is required for individuals who wear contact lenses. Special testing and additional measurements are required to enable our technicians to recommend proper fit and to maintain the health of your eyes. This once a year fee enables you to return to see the contact lens technician during that year at no additional charge with any problems you may have regarding your contact lenses. This fee is NOT covered by insurance.

Refund Policy For Eyeglasses
Graystone Eye will not provide refunds on special orders. Orders “on hold” will be refunded in full within 60 days from last visit. In the event of a professional error, we will refund or replace your glasses within 60 days of the last visit. You are, however, responsible for any cost over the original amount. If you are dissatisfied with your frames, you may exchange or have your frame amount refunded within 60 days. Any additional frame charge is your responsibility. There is no refund on the lenses. If your lenses need to be remade, a 30% discount will be given within the first 60 days.

Missed Appointment Policy 

Graystone Eye is committed to accommodating our patients, within reasonable limits, by providing appointment times that can meet individual needs and schedules.  Our appointments are limited, as our physician’s schedules are arranged to provide maximum availability for the best possible care to our patients.

We ask that you make every attempt to keep your scheduled appointment. We do understand that conflicts do arise, at which we ask that you contact our office to cancel and/or reschedule your appointment within 24 hours of your appointment.  Doing so will allow our team to provide this appointment time to another patient in need of care by our physicians. 

If you are unable to make your appointment and do not cancel or reschedule prior to the appointment date and time; this missed appointment will be documented in your chart and tracked throughout the year.  A $35.00 rescheduling fee will be added to your account upon rescheduling. This fee will be due at check in of your next appointment.

Below is our missed appointment policy: 

• 1st   Missed Appointment:  Review of Missed Appointment Policy
• 2nd  Missed Appointment: Final review of Missed Appointment Policy
• 3rd   Missed Appointment:  Dismissal from practice

We understand that unavoidable circumstances may occasionally arise. We urge you to contact our office as soon as safely possible to discuss your individual situation with our team.